Everything you need to know about ordering, delivery, returns and our products — in one place.
Delivery
Getting your order to you.
How long does delivery take?
Orders are dispatched from the UK, Monday to Friday. UK orders typically arrive within 2–4 working days after dispatch. Full detail is in our shipping policy.
Do you ship outside the UK?
Not at the moment. We currently deliver within the United Kingdom only, and we hope to add international shipping in future.
Will I get tracking?
Yes — you receive an email with tracking as soon as your order leaves us.
Returns
Changed your mind, or something isn't right.
Can I return an item?
Yes. You have 14 days from delivery to tell us you wish to cancel, then a further 14 days to send the item back. See the refund policy for the full process.
Which items can't be returned?
Sealed hair, skin and cosmetic products once the seal has been broken, for hygiene reasons, plus anything worn, washed or altered.
How long does a refund take?
Within 14 days of us receiving the returned goods, back to your original payment method.
Products
Fabrics, prints and care.
Are the eyelashes reusable?
With careful handling and cleaning, our 3D faux mink lashes can be reused. Avoid pulling at the band and store them flat.
Eyelashes
Our Luxury 3D Faux Mink Strip Lashes — care, wear and reuse.
What are faux mink lashes?
Our faux mink strip lashes are an ethical alternative to mink lashes.
They are cruelty-free synthetic fibres blended to mimic the voluminous, fluffy look of real mink lashes, but they are artificial.
One of our core values is ethical beauty and we will never supply real mink lashes.
Are strip lashes better than extensions?
Strip lashes are easy to use and re-use whenever you want to add a touch of glamour to your look.
Strip lashes cost a lot less than lash extensions and give you the flexibility of removing them at the end of each day to give them a good clean ready for the next use.
They also give you far more options for changing your lash style, from natural to dramatic — you can buy a range of strip lashes to suit any look. Our strip lashes are lightweight and easy to use with no risk of damage to your natural lashes, whereas lash extensions can damage your natural lashes if you don't care for them properly.
Do strip lashes ruin your lashes?
No. Our strip lashes will not damage your natural lashes.
Follow our usage instructions and you can apply and remove your Mara MMA lashes with no risk to your natural lashes. Always use only a small amount of the adhesive, and when removing your strip lashes do this gently and slowly.
Can you sleep in strip lashes?
We don't recommend that you sleep in your strip lashes.
Always remove them at the end of the day, clean them and put them away ready for next time.
How do I clean my Mara MMA strip lashes?
Looking after your Mara MMA strip lashes is easy.
When you have removed them, soak a cotton bud in a water-based eye makeup remover and carefully wipe the strip to clean away any excess glue.
To clean the lashes themselves, lay them on a clean tissue and gently wipe upwards on the lashes to remove any residual mascara. Leave them to dry, then place them back in their case.
How often should I clean my lashes?
After every use, before you apply them again.
As products that go close to your eyes, it is important you keep your strip lashes clean if you want to re-use them.
How often should I replace my strip lashes?
You can replace your strip lashes as often as you like.
As a minimum, we recommend replacing your Mara MMA strip lashes after 12 uses. Replacing worn, used strip lashes will ensure that you keep that natural-looking, fluffy look.
Always replace your strip lashes if they become damaged or difficult to use due to wear and tear.
Where can I shop the lash range?
Browse every style on the eyelashes collection page, or use the main menu.
Orders
Paying, tracking and getting help.
How do I contact you?
Use the form on our contact page, or email us directly at info@mara-mmacosmetics.com.
What payment methods do you accept?
All major debit and credit cards are accepted at checkout through Shopify's secure payment page.