Refund policy

We want you to love your order. If it isn’t right, you can send it back.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order, without giving a reason.

How to return an item

• Tell us you wish to cancel within 14 days of delivery — reply to your order confirmation email.
• You then have a further 14 days to send the item back to us.
• Items must be unworn, unused and in their original packaging where applicable.
• Please keep your proof of postage until your refund is complete.

Items we cannot take back

• Sealed hair, skin and cosmetic products once the seal has been broken, for hygiene reasons.
• Any item that has been worn, washed, altered or is not in its original condition.

Refunds

We issue refunds within 14 days of receiving the returned goods, or of you providing proof that you sent them. Refunds go back to your original payment method and include your standard outbound delivery charge. Return postage is yours to pay unless the item is faulty, damaged or misdescribed.

Faulty, damaged or incorrect item

Contact us within 14 days with your order number and a photograph. We will send a replacement or a full refund and cover the cost of returning the item.